Moloney HRM mystery guest service can help you to see your operation through the eyes of your guests. We have a panel of experienced people to call on who can give objective, critical feedback on all aspects of customer interaction with your staff. This can improve performance by evaluating key areas such as service, product knowledge, efficiency of SOPs, helpfulness, politeness and sales performance.
Our trained consultant(s) will visit your property as a typical guest(s), and investigate and identify any strengths and shortcomings using a range of pre-set criteria. The questionnaire will be customised to suit your required standards/SOPs and it will also take account of any particular areas which you may have identified as requiring investigation.
You will be provided with a detailed report outlining the findings and a set of recommendations for any follow-up training that may be required.